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Launch of Remote Learning Technical Support Ticket System for Families

The DOE is launching a family-facing Remote Learning Technical Support ticket system. Families (or someone on their behalf) can submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status, though the Technical Support for Families page. Note that when families select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems; if the suggested resolutions do not resolve the family’s issue, they can continue to submit a tech support ticket by completing the form.

This family-facing system, and the DOE staff remote learning support ticket system, is intended to replace emails to the SchoolDevices@schools.nyc.gov inbox. Schools should share this new resource with families.

 

Announcements

4.11.20: Mayor Bill De Blasio has announced that schools will remained closed for the 2019-2020. UAM will continue to deliver remote instruction for students. More info to come as it is made available. 

 

4.08.20: Governor Cuomo extends Pause Functions through April 29th. 

                Schools & Non Essential Business will stay closed through April 29th.

                UAM will continue to offer remote learning through April 29th.

  • Click HERE for the statement from the Governor's Office

  • Click HERE for NYC Public Schools Tweet about June Regents Exams cancellation

3.26.20: UAM Students still in need of technology to complete Remote-online learning. Complete the NYCDOE Remote Learning Device Request Form

3.26.20: Senior Students- Please voice your questions and concerns HERE

               Senior Parents-   Please voice your questions and concerns HERE

3.22.20: UAM Remote Learning Starts Monday 3.23.20. Visit your Google Classrooms to get started.

 

Students and Families, please read this important "Welcome to Remote Learning" message from the NYCDOE.

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UAM Community:

We are aware that this is a difficult and strenuous time on everyone. Please help us stop the spread of COVID 19 by practicing social distancing. Stay Healthy, Stay Home and Stay Safe.

Students - Visit the "Academics" link above for access to your teachers and Google Classrooms
 

Address: 122 Amsterdam Ave. New York, NY 10023 • Phone: (212) 501 1110 / Fax: (212) 580 0156